Your data, in plain English

We keep this short and honest. Quashed exists to appeal private parking tickets on your behalf, and we only collect what we need to do that.

What we collect

When you submit the form, we collect your name, email address and mobile number, and the details of your ticket: who issued it, the ticket/PCN reference, the vehicle registration, where it happened, the date you parked, the date any notice arrived in the post, whether a ticket was left on the windscreen, whether you were driving, whatever you tell us about what happened, and any photos you send (the ticket, the notice, the signage). We also collect whether the vehicle is personal or a company/fleet vehicle, and if it's a company vehicle, the rough size of the fleet.

We ask for this much because parking appeals are won on specifics — the gap between the date you parked and the date the notice was posted, or what the signs actually said, is often the whole case. If you'd rather not give us something, leave it blank; it may just limit which arguments we can make.

Why we collect it

To assess and run your parking appeal, to contact you about it, and to keep track of your deadlines. That's it. We don't build advertising profiles and we don't sell your data.

Our lawful basis

We process your information on the basis of your consent — the box you tick when you submit the form, agreeing that we can handle the appeal on your behalf, use AI to help assess and draft it, and contact you about it. You can withdraw that consent at any time by emailing us, and we'll stop and delete your data unless we're legally required to keep it.

Who we share it with

Only who we need to, to appeal your ticket: the parking operator and, where relevant, the independent appeals body (such as POPLA or the IAS) handling your case. We don't share your details with anyone else for marketing.

We also use two technology suppliers who process your data on our behalf, under contract, and only on our instructions:

• Cloudflare, Inc. — hosts this site, stores your case, and sends our emails (see below).
• Anthropic, PBC — provides the AI service we use to help assess and draft appeals (see below).

How we use AI

When we process your appeal, we use an AI service (Anthropic's Claude) to help us read your ticket, work out which legal grounds apply, and prepare a draft appeal. To do that, the details you send us — including photos of your ticket, notice and signage — are sent to Anthropic for processing.

Being straight with you about what this does and doesn't mean:

• A person always decides. The AI never decides your case and never sends anything on its own. We review every assessment and every draft, and nothing is submitted without a human checking it and you approving it.
• Your data is not used to train AI models, and it isn't kept for long. We use Anthropic's API under terms that exclude training on your data. Data sent to Anthropic's API is retained by Anthropic for up to 30 days for safety purposes — to detect and prevent misuse of its service — then deleted, and is not used to train models.
• Anthropic processes data on our behalf as our processor, under a data processing agreement, and doesn't use your information for its own purposes.
• This involves a transfer to the United States, protected by the safeguards described below.
• You can say no. If you'd rather we didn't use AI on your case, email us and we'll handle it manually — it may take a little longer, and it won't affect whether we take your case on.

If you tell us something sensitive — for example a medical reason for the parking — we'll only use it where it's genuinely relevant to your appeal, and we ask for your explicit consent before relying on it. You don't have to give us health information at all.

How we store it

When you submit the form, your submission is stored securely on Cloudflare's infrastructure (our website and email provider) so your enquiry is never lost — even if there's a temporary technical problem delivering it to us. Access is restricted to us, and it's encrypted in transit and at rest.

Cloudflare, Inc. and Anthropic, PBC are US companies that process data on our behalf. Any transfer of your data to the United States is protected by the safeguards in their data processing agreements with us — Cloudflare's certification under the UK Extension to the EU-US Data Privacy Framework, with the standard contractual clauses in its Data Processing Addendum as a fallback, and the standard contractual clauses in Anthropic's data processing addendum.

How long we keep it

If we don't take your case on, your submission — including any ticket photo — is automatically deleted after 90 days at most. If we do take it on, we keep the case record for as long as we need to run your appeal and for a reasonable period afterwards in case of follow-up, then delete it. Ask us to delete it sooner and we will, unless we're legally required to keep it.

If you join our council-support waitlist, we store just your email address so we can tell you when that service is available. Because its whole purpose is to notify you later, it isn't on the automatic-deletion timer above — we keep it until council support launches or you ask us to remove you (reply to any waitlist email, or email us), whichever comes first.

Your rights

You have the right to ask what we hold about you, to have it corrected or deleted, and to withdraw consent. To do any of these, just email enquiries@quashed.co.uk.

Who we are

Quashed is operated by GrafterUK Ltd, registered in England & Wales, Company No. 17303977, 71–75 Shelton Street, London WC2H 9JQ. We are registered with the Information Commissioner's Office, registration number ZC207387. Contact: enquiries@quashed.co.uk.

Quashed handles private-operator parking charge notices. We are not affiliated with any government body, and appeal outcomes are never guaranteed.